Ts & Cs and Privacy Pol​icy

Welcome to Myst Enterprise!

At Myst Enterprise, we are committed to protecting the privacy and security of your information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our website or engage with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

Inform​ation We Collect

Personal Information

  • B2B Users: When businesses register on Myst Enterprise, we collect information such as company name, contact person's name, email address, phone number, and business-related details.
  • B2C Users: For individual customers, we may collect personal information including name, email address, shipping address, and payment details when making a purchase.

Non-Personal Information

We also collect non-personal information, such as browser type, device information, and IP addresses, to enhance the functionality of our website and improve user experience.

How We Use Your Information

  • B2B: We use your information to facilitate business transactions, communicate with you about our services, and provide customer support.
  • B2C: For individual customers, we use your information to process orders, manage your account, and provide a personalized shopping experience.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share information with trusted third parties who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep this information confidential.

Security

We prioritize the security of your information. We implement a variety of security measures to maintain the safety of your personal information when you access your account or place an order.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but please note that certain features of the website may be affected.

Your Choices

You have the right to review and update your personal information. If you wish to opt-out of receiving promotional emails, please use the unsubscribe link provided in the email.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and the date of the last update will be modified accordingly.

Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us at info@mystenterprise.com.

Thank you for choosing Myst Enterprise!


These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Terms and Conditions for Myst Enterprise Website - B2B and B2C Sales

1. Acceptance of Terms:

  • By placing an order on Myst Enterprise's website or in person, you agree to the following terms and conditions. Please read these terms carefully before making a purchase.

2. Product Standards and Quality:

  • The buyer agrees to the standards and quality mentioned in the provided certificate and the product demonstration, including certificates, photos, videos, or physical samples. If needing further clarifications, pelase ask.

3. Local or Overseas Sourcing:

  • Myst Enterprise only imports or buys locally at the buyer's demand after satisfactory order confirmation. The company does not hold any responsibility unless the product differs from what was shown or stated.

4. Order Confirmation:

  • Orders are considered confirmed only after the buyer expresses satisfaction, and Myst Enterprise reserves the right to proceed with the order upon confirmation.

5. Responsibility for Discrepancies:

  • Myst Enterprise does not hold responsibility for any discrepancies unless the delivered product is different from what was shown or stated. Any variations will be confirmed with the buyer prior to dispatch from the country of origin.

6. Variations and Notification:

  • Any variations in the product will be communicated to the buyer before dispatch. It is the responsibility of the buyer to review and confirm any variations promptly.

7. Return and Refund Policy:

  • Please refer to our Contact us form with detailed information on the issue at hand. We'd then review the process, eligibility, and conditions for returning products and seeking refunds.
  • Eligibility - Only Locals
    • Returns are accepted within 7 days of the purchase date.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
    • Customers are responsible for return shipping costs, unless the return is due to an error on our part.
    • Refunds will be processed within 40 days of receiving the returned item.
    • The refund will be issued to the original payment method.
    • If you receive a damaged or defective item, please contact us immediately.
    • Provide photos of the damaged item, and we will arrange a replacement or refund.

8. Payment Terms:

  • Payment terms, including pricing, taxes, and other applicable fees, are outlined in the checkout process. By completing the purchase, the buyer agrees to these terms.

9. Shipping and Delivery:

  • Shipping and delivery details, including estimated delivery times and costs, will be provided during the checkout process. Myst Enterprise is not responsible for delays caused by external factors.
    • We offer flat-rate shipping for all orders.
    • Shipping costs are calculated at checkout based on the delivery location.
    • Orders are typically processed within 1-2 business days.
    • Estimated delivery times are provided at checkout.
    • Please note that delivery times may vary based on the destination.
    • Tracking information will be provided once your order has been dispatched.

10. User Accounts: - Users are responsible for maintaining the confidentiality of their account information, including login credentials. Myst Enterprise is not liable for unauthorized access to user accounts.

11. Privacy Policy: - Myst Enterprise is committed to protecting user privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Governing Law: - These terms and conditions are governed by and construed in accordance with the laws of Aotearoa, New Zealand. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in New Zealand. For International matter, International law would be applicable where deemed upon.

13. Changes to Terms: - Myst Enterprise reserves the right to update or modify these terms and conditions at any time. It is the responsibility of the buyer to review the terms periodically.

By making a purchase on Myst Enterprise's website, you acknowledge that you have read, understood, and agreed to these terms and conditions.


Warranty Terms

Warranty Coverage

All products purchased from Myst Enterprise are covered by a 1-year warranty unless specified otherwise. To validate a warranty claim, your invoice must be presented as proof of purchase.

Buyer Responsibilities

It is the responsibility of the buyer to ensure that the item is suitable for the intended application. Further, it is buyer's responsibility to read the available information around the product before purchase. 

Warranty Claims

In the event of a warranty issue, please contact us immediately before taking any action. It is essential to allow Myst Enterprise the opportunity to address and resolve the issue. Direct repairs done without our involvement will not be reimbursed.

Local Repairs and Return Policy

There is no refund or return available under any circumstances including if the buyer changes their mind or the policy around the product changes. In case of faulty product, whenever possible, repairs will be conducted by a local service agent. If local repair is not feasible, the buyer may be required to return the defective item to Myst Enterprise or to our designated location or distributor. The item must be returned in its original form and packaging, and the buyer is responsible for the return shipping costs. Costs associated with the removal or re-installation of the item are not covered under this warranty.

Inspection and Resolution

Upon receipt and inspection of the item, the determination made by our supplier or service agent will be deemed final. If the defect is found to be outside of warranty coverage due to improper installation, misuse, or other excluded causes, the warranty claim will be declined, and the buyer may be responsible for all related expenses.

Remedy for Faulty Products

If a product is determined to be faulty, Myst Enterprise reserves the right to either repair or replace the product at our discretion (Review Return Policy). If a replacement is not available, a credit for the original purchase price will be issued.

Limitation of Liability

Myst Enterprise's liability for any defects in, or failure of, the goods supplied, or for any loss, injury, or damage attributable to such defects or failures, is strictly limited to the replacement or repair of the goods. Under no circumstances will Myst Enterprise be liable for any consequential, indirect, special damages, or loss of profits.

Exclusions

This warranty does not cover damages resulting from misuse, accidents, improper operation, lack of maintenance, incorrect installation, modifications, or commercial use.

Warranty Transfer

This warranty is provided only to the original buyer as named in this contract and is not transferable without prior written consent from Myst Enterprise.

End of Warranty

Myst Enterprise's obligations under this warranty terminate at the end of the warranty period.

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

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